false
321
Saturday 06/14
NCAA Championships
T&F - Women
Saturday 06/14
NCAA Championships
T&F - Men
Friday 06/13
NCAA Championships
T&F - Women
Friday 06/13
NCAA Championships
T&F - Men
Thursday 06/12
NCAA Championships
T&F - Women
Thursday 06/12
NCAA Championships
T&F - Men
Wednesday 06/11
NCAA Championships
T&F - Women
Wednesday 06/11
NCAA Championships
T&F - Men
Sunday 06/01
Virginia
9
Baseball
2
Sunday 06/01
Bucknell
0
Baseball
10
Saturday 05/31
Virginia
3
Baseball
0
Saturday 05/31
NCAA West Preliminary
T&F - Men
Saturday 05/31
NCAA West Preliminary
T&F - Women
Friday 05/30
Liberty
2
Baseball
3
Friday 05/30
NCAA West Preliminary
T&F - Men
Friday 05/30
NCAA West Preliminary
T&F - Women
Thursday 05/29
NCAA West Preliminary
T&F - Women
Thursday 05/29
NCAA West Preliminary
T&F - Men
Monday 05/26
NCAA Championships - Final RD
Golf - Men
279
Saturday 05/24
LSU
11
Baseball
1
Saturday 05/24
NCAA Championships - RD 1
Golf - Men
292
Saturday 05/24
NCAA Championships - RD 2
Golf - Men
286
Friday 05/23
Ole Miss
7
Baseball
8
Thursday 05/22
LSU
7
Baseball
2
Wednesday 05/21
Ole Miss
1
Baseball
2
Tuesday 05/20
Texas A&M
0
Baseball
4
Sunday 05/18
SEC Championships
T&F - Men
Sunday 05/18
SEC Championships
T&F - Women
Saturday 05/17
Missouri
5
Baseball
7
Saturday 05/17
NCAA Missouri Regional - Final RD
Golf - Men
277
Saturday 05/17
SEC Championships
T&F - Men
Saturday 05/17
SEC Championships
T&F - Women
Friday 05/16
Missouri
0
Baseball
4
Friday 05/16
NCAA Missouri Regional - RD 2
Golf - Men
270
Friday 05/16
SEC Championships
T&F - Women
Friday 05/16
SEC Championships
T&F - Men
Thursday 05/15
Missouri
4
Baseball
9
Thursday 05/15
NCAA Missouri Regional - RD 1
Golf - Men
289
Thursday 05/15
SEC Championships
T&F - Women
Thursday 05/15
SEC Championships
T&F - Men
Sunday 05/11
Texas A&M
6
Baseball
5
Saturday 05/10
Texas A&M
3
Baseball
7
Saturday 05/10
Third Round
Golf - Women
905
Friday 05/09
Texas A&M
2
Baseball
3
Friday 05/09
Second Round
Golf - Women
604
Thursday 05/08
First Round
Golf - Women
309
Sunday 05/04
Ole Miss
1
Baseball
11
Sunday 05/04
Florida
5
Softball
1
Sunday 05/04
Payton Jordan Invitational
T&F - Women
Sunday 05/04
Payton Jordan Invitational
T&F - Men
Saturday 05/03
Florida
11
Softball
0
Saturday 05/03
Ole Miss
7
Baseball
4
Friday 05/02
Ole Miss
3
Baseball
2
Friday 05/02
Florida
8
Softball
3
Friday 05/02
Arkansas Twilight
T&F - Women
Friday 05/02
Arkansas Twilight
T&F - Men
Wednesday 04/30
Oklahoma
10
Softball
2
Tuesday 04/29
Missouri State
1
Baseball
4
Sunday 04/27
Mississippi State
8
Softball
0
Sunday 04/27
SEC Championship - Final RD
Golf - Men
275
Sunday 04/27
Drake Relays
T&F - Women
Sunday 04/27
Drake Relays
T&F - Men
Saturday 04/26
Auburn (DH Game 2)
7
Baseball
2
Saturday 04/26
Auburn (DH Game 1)
3
Baseball
4
Saturday 04/26
Red-White Game
Football
Saturday 04/26
Mississippi State
18
Softball
7
Saturday 04/26
SEC Championship - RD 2
Golf - Men
287
Saturday 04/26
Drake Relays
T&F - Women
Saturday 04/26
Drake Relays
T&F - Men
Friday 04/25
Auburn
2
Baseball
1
Friday 04/25
Mississippi State
4
Softball
6
Friday 04/25
SEC Championship - RD 1
Golf - Men
280
Friday 04/25
Drake Relays
T&F - Men
Thursday 04/24
Penn Relays
T&F - Women
Wednesday 04/23
Northwestern State
3
Baseball
15
Tuesday 04/22
Northwestern State
1
Baseball
8
Sunday 04/20
Vanderbilt
1
Baseball
3
Sunday 04/20
Kentucky
0
Softball
8
Sunday 04/20
Third Round
Golf - Women
892
Saturday 04/19
Vanderbilt
2
Baseball
1
Saturday 04/19
Kentucky
7
Softball
5
Saturday 04/19
Second Round
Golf - Women
591
Saturday 04/19
Mt. Sac Relays
T&F - Men
Saturday 04/19
War Eagle Invitational
T&F - Women
Friday 04/18
Vanderbilt
2
Baseball
6
Friday 04/18
Kentucky
4
Softball
3
Friday 04/18
First Round
Golf - Women
6
Friday 04/18
NCAA Championship
Gymnastics
Friday 04/18
Mt. Sac Relays
T&F - Women
Wednesday 04/16
Missouri (SEC Tournament - Day 1)
4
Tennis - Women
0
Wednesday 04/16
LSU
4
Tennis - Men
1
Tuesday 04/15
Stephen F. Austin
2
Baseball
7
Sunday 04/13
LSU
4
Baseball
10
Sunday 04/13
South Carolina
6
Softball
4
Saturday 04/12
South Carolina
7
Softball
5
Saturday 04/12
LSU
1
Tennis - Men
4
Saturday 04/12
LSU
5
Baseball
4
Saturday 04/12
LSU
4
Tennis - Women
1
Saturday 04/12
John McDonnell Invitational
T&F - Women
Saturday 04/12
John McDonnell Invitational
T&F - Men
Friday 04/11
LSU
5
Baseball
3
Friday 04/11
South Carolina
10
Softball
11
Wednesday 04/09
UNLV
2
Baseball
9
Wednesday 04/09
Tulsa
4
Softball
1
Tuesday 04/08
UNLV
10
Baseball
7
Sunday 04/06
University of Tennessee
4
Tennis - Men
0
Sunday 04/06
Tennessee
4
Tennis - Women
0
Sunday 04/06
Aggie Invitational - Final RD
Golf - Men
301
Sunday 04/06
Final Round
Golf - Women
Saturday 04/05
South Carolina
0
Baseball
7
Saturday 04/05
Alabama (DH - Game 2)
4
Softball
3
Saturday 04/05
NCAA Regional Championship
Gymnastics
Saturday 04/05
Alabama (DH - Game 1)
12
Softball
1
Saturday 04/05
Aggie Invitational - 36 Holes
Golf - Men
606
Saturday 04/05
Second/Third Round Matches
0
Golf - Women
2
Saturday 04/05
Arkansas Spring Invitational
T&F - Women
Saturday 04/05
Arkansas Spring Invitational
T&F - Men
Friday 04/04
Alabama
8
Softball
0
Friday 04/04
South Carolina (DH Game 2)
1
Baseball
4
Friday 04/04
University of Georgia
4
Tennis - Men
0
Friday 04/04
South Carolina (DH Game 1)
2
Baseball
1
Friday 04/04
Georgia
4
Tennis - Women
0
Friday 04/04
Louisiana Tech
0
Tennis - Women
4
Friday 04/04
First Round
Golf - Women
291
Wednesday 04/02
Nebraska
6
Baseball
4
Tuesday 04/01
Nebraska
3
Baseball
4
Tuesday 04/01
Missouri State
0
Softball
9
Sunday 03/30
Mississippi State
5
Baseball
1
Sunday 03/30
Texas A&M
11
Softball
7
Sunday 03/30
University of South Carolina
4
Tennis - Men
0
Sunday 03/30
South Carolina
4
Tennis - Women
0
Saturday 03/29
Mississippi State (DH Game 2)
5
Baseball
1
Saturday 03/29
Texas A&M (DH - Game 2)
9
Softball
8
Saturday 03/29
Mississippi State (DH Game 1)
0
Baseball
4
Saturday 03/29
Texas A&M (DH - Game 1)
8
Softball
7
Saturday 03/29
Texas Relays
T&F - Women
Saturday 03/29
Texas Relays
T&F - Men
Friday 03/28
Florida
4
Tennis - Women
0
Friday 03/28
University of Florida
3
Tennis - Men
4
Wednesday 03/26
Mississippi Valley State
0
Baseball
3
Tuesday 03/25
Mississippi Valley State (DH Game 2)
1
Baseball
12
Tuesday 03/25
Jackson State
3
Softball
1
Tuesday 03/25
Jackson State
4
Softball
7
Tuesday 03/25
Mississippi Valley State (DH Game 1)
0
Baseball
6
Tuesday 03/25
Bethune-Cookman
1
Tennis - Women
6
Tuesday 03/25
North Florida
2
Tennis - Women
5
Tuesday 03/25
Valspar Invitational At Floridian - Final RD
Golf - Men
279
Monday 03/24
California
75
Basketball - Men
64
Monday 03/24
Valspar Invitational At Floridian - 36 Holes
Golf - Men
569
Sunday 03/23
Oral Roberts
0
Tennis - Women
6
Sunday 03/23
Ole Miss
7
Softball
15
Sunday 03/23
Alabama
0
Baseball
1
Sunday 03/23
Mississippi State
4
Tennis - Men
2
Sunday 03/23
Mississippi State
1
Tennis - Women
4
Saturday 03/22
Alabama
1
Baseball
2
Saturday 03/22
SEC Championship
Gymnastics
Saturday 03/22
Ole Miss
13
Softball
6
Saturday 03/22
Second/Third Rounds
Golf - Women
882
Friday 03/21
Alabama
17
Baseball
9
Friday 03/21
Ole Miss
11
Softball
4
Friday 03/21
Ole Miss
4
Tennis - Men
2
Friday 03/21
Ole Miss
4
Tennis - Women
3
Friday 03/21
First Round
Golf - Women
302
Wednesday 03/19
Memphis
0
Softball
4
Wednesday 03/19
Grambling State
0
Baseball
8
Tuesday 03/18
Indiana State
71
Basketball - Men
91
Tuesday 03/18
Grambling State
3
Baseball
4
Sunday 03/16
Florida
3
Baseball
9
Sunday 03/16
Missouri
3
Tennis - Women
4
Saturday 03/15
Florida
1
Baseball
0
Saturday 03/15
Tennessee (DH - G2)
8
Softball
0
Saturday 03/15
Tennessee (DH - G1)
4
Softball
5
Saturday 03/15
NCAA Championships
T&F - Men
Saturday 03/15
NCAA Championships
T&F - Women
Friday 03/14
Oklahoma
Gymnastics
Friday 03/14
University of Nebraska-Omaha
0
Tennis - Men
5
Friday 03/14
University of Nebraska-Omaha
0
Tennis - Men
5
Friday 03/14
Florida
2
Baseball
1
Friday 03/14
Tennessee
9
Softball
2
Friday 03/14
Texas A&M
4
Tennis - Women
0
Friday 03/14
Texas A&M University
4
Tennis - Men
0
Friday 03/14
Prairie View A&M
0
Tennis - Women
5
Friday 03/14
Prairie View A&M
1
Tennis - Women
4
Friday 03/14
NCAA Championships
T&F - Men
Friday 03/14
NCAA Championships
T&F - Women
Thursday 03/13
South Carolina - 2nd Round
71
Basketball - Men
69
Wednesday 03/12
Tulsa
6
Softball
1
Sunday 03/09
California (DH Game 2)
2
Baseball
1
Sunday 03/09
Mississippi Valley State
5
Softball
13
Sunday 03/09
California (DH Game 1)
4
Baseball
3
Sunday 03/09
University of Alabama
3
Tennis - Men
4
Sunday 03/09
Bradley
1
Softball
9
Sunday 03/09
Alabama
4
Tennis - Women
0
Sunday 03/09
Bradley vs. Mississippi Valley State
Softball
Sunday 03/09
Third Round
Golf - Women
892
Saturday 03/08
Nebraska
Gymnastics
Saturday 03/08
Bradley
2
Softball
4
Saturday 03/08
Tulane
0
Baseball
4
Saturday 03/08
Alabama
83
Basketball - Men
58
Saturday 03/08
Mississippi Valley State
4
Softball
20
Saturday 03/08
Mississippi Valley State vs. Bradley
Softball
Saturday 03/08
Second Round
Golf - Women
597
Friday 03/07
San Francisco
2
Baseball
1
Friday 03/07
Auburn University
4
Tennis - Men
3
Friday 03/07
Auburn
4
Tennis - Women
3
Friday 03/07
First Round
Golf - Women
297
Wednesday 03/05
Ole Miss
63
Basketball - W
62
Wednesday 03/05
Ole Miss
80
Basketball - Men
110
Tuesday 03/04
Querencia Cabo Collegiate Invitational - Final RD
Golf - Men
287
Monday 03/03
Querencia Cabo Collegiate Invitational - RD 2
Golf - Men
296
Monday 03/03
IPFW (Cancelled)
Baseball
Sunday 03/02
MISSOURI
70
Basketball - W
72
Sunday 03/02
University of Kentucky
6
Tennis - Men
1
Sunday 03/02
Kentucky
4
Tennis - Women
0
Sunday 03/02
Querencia Cabo Collegiate Invitational - RD 1
Golf - Men
Saturday 03/01
Drake
7
Softball
4
Saturday 03/01
South Alabama (DH Game 2)
5
Baseball
3
Saturday 03/01
Georgia
75
Basketball - Men
87
Saturday 03/01
Georgia
Gymnastics
Saturday 03/01
Louisiana Tech vs. Stephen F. Austin
Softball
Saturday 03/01
South Alabama (DH Game 1)
2
Baseball
1
Saturday 03/01
Louisiana Tech
1
Softball
9
Saturday 03/01
Drake vs. Stephen F. Austin
Softball
Saturday 03/01
SEC Championships
T&F - Men
Saturday 03/01
SEC Championships
T&F - Women
Friday 02/28
Drake
6
Softball
10
Friday 02/28
Vanderbilt
6
Tennis - Women
1
Friday 02/28
South Alabama
1
Baseball
12
Friday 02/28
Stephen F. Austin
7
Softball
6
Friday 02/28
Vanderbilt University
7
Tennis - Men
0
Friday 02/28
Louisiana Tech vs. Drake
Softball
Friday 02/28
Louisiana Tech vs. Stephen F. Austin
Softball
Friday 02/28
SEC Championships
T&F - Women
Friday 02/28
SEC Championships
T&F - Men
Thursday 02/27
TEXAS A&M
77
Basketball - W
54
Thursday 02/27
No. 17/15 Kentucky
67
Basketball - Men
71
Sunday 02/23
SIU-Edwardsville
0
Tennis - Men
4
Sunday 02/23
Eastern Illinois
3
Baseball
8
Sunday 02/23
LSU
53
Basketball - W
57
Sunday 02/23
SIU-Edwardsville
1
Tennis - Men
6
Sunday 02/23
Harvard
4
Softball
9
Sunday 02/23
Bayou City Collegiate Championships - Final RD
Golf - Men
282
Saturday 02/22
Mississippi State
69
Basketball - Men
73
Saturday 02/22
Florida Gulf Coast
7
Softball
14
Saturday 02/22
Eastern Illinois
3
Baseball
8
Saturday 02/22
Oklahoma State University
5
Tennis - Men
2
Saturday 02/22
Bayou City Collegiate Championships - RD 2
Golf - Men
286
Saturday 02/22
Villanova
0
Softball
12
Saturday 02/22
SEC Championships - Day Five
Swim & Dive
Saturday 02/22
Alex Wilson Invitational
T&F - Men
Friday 02/21
Kentucky
Gymnastics
Friday 02/21
Eastern Illinois
2
Baseball
6
Friday 02/21
North Dakota
1
Softball
20
Friday 02/21
Eastern Michigan
0
Softball
13
Friday 02/21
Bayou City Collegiate Championships - RD 1
Golf - Men
287
Friday 02/21
SEC Championships - Day Four
Swim & Dive
Thursday 02/20
VANDERBILT
56
Basketball - W
50
Thursday 02/20
SEC Championships - Day Three
Swim & Dive
Wednesday 02/19
South Carolina
64
Basketball - Men
71
Wednesday 02/19
Northwestern State
1
Softball
9
Wednesday 02/19
SEC Championships - Day Two
Swim & Dive
Tuesday 02/18
Third Round
Golf - Women
867
Tuesday 02/18
SEC Championships - Day One
Swim & Dive
Monday 02/17
Second Round
Golf - Women
571
Sunday 02/16
Appalachian State
3
Baseball
8
Sunday 02/16
UMKC
0
Softball
10
Sunday 02/16
Purdue
5
Tennis - Women
2
Sunday 02/16
UMKC vs. Butler
Softball
Sunday 02/16
Gator Invitational - Final RD
Golf - Men
279
Sunday 02/16
First Round
Golf - Women
288
Saturday 02/15
St. John's
0
Softball
10
Saturday 02/15
LSU
70
Basketball - Men
81
Saturday 02/15
Butler vs. UMKC
Softball
Saturday 02/15
Appalachian State
6
Baseball
7
Saturday 02/15
Tyson Invitational
T&F - Men
Saturday 02/15
Tyson Invitational
T&F - Women
Saturday 02/15
Jackson State vs. St. John's
Softball
Saturday 02/15
Gator Invitational - 36 Holes
Golf - Men
570
Saturday 02/15
Husky Invitational
T&F - Women
Friday 02/14
UMKC vs. Jackson State
Softball
Friday 02/14
University of Tulsa
4
Tennis - Men
3
Friday 02/14
Florida
Gymnastics
Friday 02/14
Appalachian State
2
Baseball
12
Friday 02/14
St. John's
1
Softball
8
Friday 02/14
St. John's vs. UMKC
Softball
Friday 02/14
Oklahoma
5
Tennis - Women
2
Friday 02/14
Tyson Invitational
T&F - Men
Friday 02/14
Tyson Invitational
T&F - Women
Friday 02/14
Jackson State vs. Butler
Softball
Thursday 02/13
ALABAMA
55
Basketball - W
75
Thursday 02/13
Butler
1
Softball
8
Thursday 02/13
Missouri
86
Basketball - Men
85
Thursday 02/13
Jackson State
0
Softball
8
Sunday 02/09
Purdue University
6
Tennis - Men
1
Sunday 02/09
SOUTH CAROLINA
67
Basketball - W
49
Sunday 02/09
Baylor
5
Softball
0
Saturday 02/08
Washington
6
Softball
1
Saturday 02/08
Vanderbilt
75
Basketball - Men
77
Saturday 02/08
San Diego
1
Softball
10
Saturday 02/08
New Mexico Collegiate Classic
T&F - Men
Saturday 02/08
Armory Collegiate Invite
T&F - Women
Friday 02/07
UNLV
4
Softball
12
Friday 02/07
LSU
Gymnastics
Friday 02/07
UC Davis
5
Softball
4
Friday 02/07
University of Texas-Pan American
1
Tennis - Men
6
Friday 02/07
University of Texas-Pan American
1
Tennis - Men
6
Thursday 02/06
FLORIDA
49
Basketball - W
55
Wednesday 02/05
Alabama
58
Basketball - Men
65
Sunday 02/02
AUBURN
56
Basketball - W
48
Sunday 02/02
University of Minnesota
6
Tennis - Men
1
Sunday 02/02
Oklahoma State
6
Tennis - Women
0
Saturday 02/01
LSU
88
Basketball - Men
74
Saturday 02/01
University of Wisconsin-Green Bay
3
Tennis - Men
4
Saturday 02/01
Razorback Team Invitational
T&F - Men
Saturday 02/01
Kansas
91
Swim & Dive
207
Saturday 02/01
Vanderbilt
83
Swim & Dive
203
Saturday 02/01
Razorback Team Invitational
T&F - Women
Saturday 02/01
Southern Illinois
0
Tennis - Women
7
Friday 01/31
Auburn
Gymnastics
Friday 01/31
North Texas
0
Tennis - Women
7
Thursday 01/30
TENNESSEE
70
Basketball - W
60
   
ArkansasRazorbacks.com and RazorVision FAQ

Welcome to ArkansasRazorbacks.com and RazorVision. This season, every ArkansasRazorbacks.com - Official Site of Arkansas Razorback Athletics fan will have the ability to obtain an all-access pass to the ArkansasRazorbacks.com - Official Site of Arkansas Razorback Athletics Sports Athletic Department through the new ArkansasRazorbacks.com and RazorVision.

 

OVERVIEW

REGISTERING

SITE SUPPORT

ACCOUNT SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is ArkansasRazorbacks.com?

http://www.arkansasrazorbacks.com/ is the official web site of the ArkansasRazorbacks.com - Official Site of Arkansas Razorback AthleticsAthletics Department. ArkansasRazorbacks.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the ArkansasRazorbacks.com Sports Information Department within.

What is RazorVision?

RazorVision is a premium content, subscription-based web product that is found on http://www.arkansasrazorbacks.com/. RazorVision is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, RazorVision offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

During registration I receive an error "Invalid Email", what does this mean?

This means you have previously created an account with our service in the past using the same email address. Even if you have not used the multimedia service before, you may have created the account for another service our site also offers. Log in with the information you used then to access your profile. Upon logging in, go to the Purchasing Packages area of your account to purchase new service with your existing account.

Account Management

Both technical and customer support for RazorVision can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

RazorVision System Requirements

RazorVision live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch RazorVision media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System

Minimum Windows Requirements

Minimum Mac Requirements
  • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory
  • Mac OS X 10.4.8+
  • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
  • Firefox 3 or above: http://www.mozilla.com/firefox
  • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Firewalls

Some types of firewalls may prevent viewing live events on RazorVision. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Why do I have to login every time I try to watch a video?

Videos are premium subscriber content and you need an active account to login and view. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.

The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here
ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password, login ID or email?

Log in to the site using your current account ID and password. Click on "My Account" menu near the top of the page. This will bring up your account information. Click the "Edit" button on the left to edit this information.

I forgot my password

To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications ?spam? or ?junk? folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.

I can't login in anymore

Your account may have been deactivated due to too many failed login attempts or a credit card problem. Click here and open a ticket stating that you cannot log in and we'll track down the reason.

When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?

Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.

My login does not work. I have verified the password via the password help but still cannot login. Is the web site down?

Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.

I am having trouble subscribing:

When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.

How do I cancel my current subscription?

To cancel your online subscription, please login with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.

How do I renew my current subscription?

Monthly subscriptions automatically renew on the date of purchase for each subsequent month until cancelled. Annual subscriptions renew automatically one year after initial purchase until cancelled

My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?

To update Billing information, please login with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.

I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?

Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please contact customer support.

WINDOWS MEDIA PLAYER

I cannot get the audio to play

Check the following knowledge base articles from Microsoft for possible solutions:

For Windows Media Player 8
Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.

I can play the daily videos but none of the videos from the live events

There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.

If you are running Windows XP, try disabling the Windows XP firewall

Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked

The video and audio are out of sync

This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.

Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?

This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.

GENERAL QUESTIONS

Can I share my username and password with someone else?

RazorVision is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.

Is my privacy protected on RazorVision?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to ArkansasRazorbacks.com?

Yes, you are allowed to link to http://www. ArkansasRazorbacks.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that ArkansasRazorbacks.com opens in a new frame rather than in a frame on your site.

Can ArkansasRazorbacks.com link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on ArkansasRazorbacks.com?

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from University of Arkansas coaches and administration at University of Arkansas, ArkansasRazorbacks.com will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on ArkansasRazorbacks.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).

  • Upgrade your system to Windows Media Player 11 Now

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on ArkansasRazorbacks.com that is not on the site, where do I send my input?

We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about ArkansasRazorbacks.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.

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