Razorback Fan Code of Conduct
Razorback fans are the best of the best. They model this by loudly supporting the Razorbacks and displaying respect and good sportsmanship toward the visiting team and visiting fans. The NCAA, SEC and UA have assigned a high priority to assuring athletic events are conducted in a safe and enjoyable atmosphere which promotes good sportsmanship by spectators, student-athletes and coaches. We request your cooperation by supporting the participants, officials and event management staff in a positive manner.
Links to Key Football Game Day Policies
Razorback Fan Guide from A to Z
Access to Stadium
The area immediately south of the stadium between the practice fields and south end zone structure will be closed to foot traffic immediately following the first quarter and will remain closed during the game and through one hour following the game. All pedestrians accustomed to using the drive between the south stadium and practice fields to access east or west sides of the stadium will require another pathway. This change has been prompted by numerous safety risks to pedestrians with emergency and working vehicular traffic also moving within this area. This area will remain open to pedestrians before games with a brief closure upon arrival of visiting team buses.
ATM Machines
ATM Machines are located inside the stadium on the East side ground level (behind Gate 15), on the South side (near Gate 1), the East Indoor Club and the South Outdoor Club.
Camera Policy
Point-and-shoot cameras are permitted inside the stadium. Professional camera equipment or cameras with long telephoto lenses and video cameras are prohibited inside the stadium.
Chairback Rental
Show your school spirit and enjoy Arkansas football in comfort by renting a Razorback seatback! Razorback seatbacks are waterproof and come in team colors, featuring the UA logo. They provide great back support, a 2” thick cushion seat pad and clearly define your seat space. Razorback seatbacks lease for only $35 and are permanently attached at your seat location for the entire season. Seatbacks may be ordered by calling 1-800-601-1920 or on-line at www.razorbackseatback.com.
Game-day rentals are also available through the Stadium Seatback Rental Service Centers located near Gates 1, 6, 15 and also on the West upper deck.
Concessions
The concession stands located throughout the Donald W. Reynolds Stadium, offer a great menu for fans in 2009. See stadium map for locations. No outside food or beverages are permitted.
Directions to Donald W. Reynolds Stadium
The University of Arkansas campus is accessed from Interstate 540 at three major exits: 60 (Razorback Road), 62 (Sixth Street) and 63 (Weddington Road). The core athletic facilities (with the exception of Baum Baseball Stadium and the Tyson Indoor Track Center) are located between Razorback Road on the west and Stadium Drive on the east and Maple Street on the North and Sixth Street (Martin Luther King Blvd) on the South.
Football Venue:
Donald W. Reynolds Razorback Stadium, Frank Broyles Field
Location: Intersection of Maple Street and Razorback Road
Address: 350 N. Razorback Road
Disability Parking
Disability parking with a state-issued hang tag is available in Lot #56 which is at the corner of Martin Luther King (6th Street) and Razorback Road. Patrons with a disability may ride the disability shuttle which originates at Lot #56 and unloads at Gates 1 and 8 (both on the West side of the Stadium) and 14 and 16 (both on the East side of the Stadium). Because of the high demand for the shuttle service, the service is restricted to those patrons who have a disability and one (1) caretaker for riders needing additional assistance.
• Lot 56 Shuttles (Gold Route) runs ONLY from Gate 16 to Lot 56. If anyone needs assistance reaching Gate 16 from anywhere inside the stadium, please contact Guest Services (Gates 1, 13 and 16) or notify your driver.
Disability SeatingFor information on disability seating call the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.
ADA tickets may be purchased in advance through the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.
ADA seating is offered the day of the game by purchase or exchange but availability is on a first-come first-served basis and must be done through the Razorback Ticket Window at Gate 1 at Donald W. Reynolds.
Disabled guests should enter Donald W. Reynolds Stadium at Gates 1, 15 or 16. Gate 1 is located on the southwest corner of the stadium on Razorback Road. Gate 15 is located on Stadium Drive and is the street level gate in the center of the east side of the stadium. Gate 16 is located on Stadium Drive and is street level to Stadium Drive on the Southeast corner of the stadium.
Wheelchair spaces are located behind sections 121 to 128 on the south side (enter Gate 1); within the outdoor and indoor club areas on the south side (enter Gate 1); in front of sections 115, 116, 118 and 119 on the east side (enter Gates 15 or 16); and sections 509 to 519 on the east upper deck (enter Gates 15 or 16).
Evacuation
In case of evacuation, instructions will be given over the public address system. Gate personnel and ushers will assist directing fans to the appropriate exits.
Exiting after Games
Guests will leave the facilities via the main gates. There is no exiting through gates in the South end zone area. No guests are permitted on the field.
Fan Code of Conduct
Razorback fans are the best of the best. They model this by loudly supporting the Razorbacks and displaying respect and good sportsmanship toward the visiting team and visiting fans. The NCAA, SEC and UA have assigned a high priority to assuring athletic events are conducted in a safe and enjoyable atmosphere which promotes good sportsmanship by spectators, student-athletes and coaches. We request your cooperation by supporting the participants, officials, those around you, and event management in a positive manner and treating others with courtesy and respect.
First Aid
If any patron requires first aid, the four permanent stations are located:
West Upper Deck Behind Section 502
West Stands Lower Concourse behind Sections 102/103
East Stands Between Gates 14 & 15 (ground level)
East Upper Deck Behind Section 514
Three satellite stations are located:
Level four in the South Indoor Club near the stairwell.
Level three in the East Indoor Club north of the elevators.
Ground level East concourse near Gate 14.
13 AED’s (Automated External Defibrillators) are located throughout the stadium including in each of the permanent First Aid Stations.
Game Day Policies
Rowdy, threatening, unsafe or inappropriate conduct including profane, racial, sexist, abusive or intimidating comments or actions, fighting, smoking, drunkenness and throwing of any object in the stadium will not be tolerated and can result in ejection, arrest and/or loss of ticket privileges. UA policy strictly prohibits anyone from entering the sideline or field without proper credentials. Violators will be arrested. The UA reserves the right to remove the ticket holder from the premises if, in the sole discretion of security personnel, the ticket holder’s conduct endangers or disrupts the environment. All people must have a ticket, regardless of age, to enter the stadium. Per SEC rules, no re-entry is permitted at any gate. All bags will be searched at the gates upon entering the stadium. Public address announcements are restricted to emergency situations only and must be requested through University of Arkansas Police (UAPD).
Gates Open/Gate & Elevator Locations
Guest Service Centers are located at Gates 1, 13 and 16 and open four (4) hours before kickoff. Public Will Call is located at Gate 1 and opens four (4) hours prior to kickoff. Gates C, 1 and 15 open three (3) hours before kickoff for Suite Holders only. All gates open two (2) hours before kickoff.
GATES
Gate A Employees/Event Staff Entrance
Gate A Razorback Band Entrance
Gate A Visiting Band Entrance
Gate C Media Entrance
Gate 1 Razorback Player Family/Guest Entrance
Gate 14 Parking Lot Attendant Entrance
Gate 16 Lost & Found
Gates 1,15,16 Disability Services & Access Entrances
(Gate 1 for South Ticket Locations; Gate 15 and
up the elevators to east upper deck tickets;
Gate 16 for lower east ticket locations)
Gate 10 Raymond Miller Room – Football Recruit Entrance
Gate 12 Visiting Team Player Family/Guest Entrance
Open 1 ½ hours
Before Kickoff
Gates 12,13,14 Visitors Entrance
Gate 15 “A” Club/Letterman’s Club (a pass is required)
Entrance
Gate 16 High School Coaches (along the northern wall
of the gate entrance) Entrance
Gate 16 Razorback Student-Athlete Entrance
Gate 17 U of A Student Entrance
Gate 15 East Suite Entrance, East Indoor Club Entrance
Gates 1,16 South Suite Entrance, South Indoor Club Entrance
ELEVATORS
PUBLIC ELEVATORS
Gates 1 & C (West)
Gates 15 & 16 (East)
SERVICE ELEVATORS ONLY
Gates A & B (South side)
Hog Trough Fan Fest
The AT&T Hog Trough presented by AT&T is an interactive fan entertainment area located on the north side of Donald W. Reynolds Razorback Stadium (north of Maple). The Trough will be open three (3) hours prior to each home football game and closes prior to game time. Admission to the Hog Trough is free.
Fans of all ages can access the Hog Trough and take part in the festivities. Highlights include inflatable interactive games for children, an autograph tent that will feature ARKANSAS athletic teams and RAZORBACK legends, food vendors and other attractions.
Inclement Weather
In the event of inclement weather, (i.e. dangerous winds, tornado, electrical storm, etc.) all guests will be advised that it is in their best interest to seek shelter. Emergency instructions will be delivered via the public address system and the message boards when possible.
Lost Children
Parents/guardians with a lost child should contact the nearest police officer or event staff member. That person will then contact the proper personnel to insure the quickest remedy to the situation. A lost child will be taken to Guest Services Center at Gate 16.
If a child gets separated from his/her party, he/she should notify the nearest police officer or event staff member. If the child knows his/her seat location, attempts will be made to return the child to that location.
Lost & Found
During the game you may check one of three Guest Service locations at Gates 1, 13 & 16 for lost items. After the game, all unclaimed items will be turned over to the Guest Service Center at Gate 16. If you have any questions please contact Gate 16 Guest Services at 479-575-4087. You may also stop by Guest 16 any home game to inquire about a lost item.
Merchandise & Game Programs
Merchandise stands are located along the east side, west side, north end zone and the south end zone. Official game programs are on sale outside the stadium and at select locations inside the stadium.
Museum
The football museum will be open to fans from 8 a.m. until 2.5 hours before kickoff. Beginning 2.5 hours prior to kickoff, the Broyles Center will be closed in preparation for the Razorbacks’ team arrival. Only properly credentialed personnel will be allowed in the Broyles Center for the remainder of the day.
Paging and Announcements
The public address system is used for game related information and emergency announcements only. In the event of an emergency in which guests attending the game must be located, please contact an usher or a Guest Service Center (located at Gates 1, 13 and 16).
Parking
Parking lots to be used for home football games are indicated on the football parking maps on the University of Arkansas Transit and Parking website at www.parking.uark.edu. Also available is a listing of parking policies, maps and diagrams, pre- and post-game traffic flow and shuttle information for all Razorback home football games. Vehicles will be relocated from the designated parking lots by midnight prior to kick-off.
General Public Parking
Public parking is limited on campus on game days. Fans are encouraged to arrive early. Pay parking is available at the Harmon Avenue Parking Garage located North of Center Street on Harmon Avenue. There is a $10 charge per vehicle for parking. Spaces are available on a first-come, first-served basis.
Free off-campus public parking is available off of Razorback Road approximately one mile south of the stadium between Martin Luther King (6th Street) and 15th Street. Shuttle service is provided beginning four (4) hours before kick-off. The shuttle provides return trips until all fans are returned to their vehicles after the conclusion of the game. For more shuttle information, please refer to the Shuttle Section below.
Reserved Parking
Certain lots will be reserved on game days. Parking passes for Fayetteville games at Donald W. Reynolds Razorback Stadium are available through the Razorback Foundation Priority Plan. For information about Razorback Foundation, Inc., please go to www.razorbackfoundation.net.
Please refer to the Razorback Foundation’s Scholarship parking map located at www.razorbackfoundation.net or www.ArkansasRazorbacks.com for the locations of those reserved lots.
Disability Parking
Disability parking with a state-issued hang tag is available in Lot #56 which is at the corner of Martin Luther King (6th Street) and Razorback Road. Patrons with a disability may ride the disability shuttle which originates at Lot #56 and unloads at Gates 1 and 8 (both on the West side of the Stadium) and 14 and 16 (both on the East side of the Stadium). Because of the high demand for the shuttle service, the service is restricted to those patrons who have a disability and one (1) caretaker for riders needing additional assistance.
Bus and RV Parking
Bus parking is available at Baum Baseball Stadium off of Razorback Road approximately ¾ mile south of Donald W. Reynolds Stadium. There is no charge for bus parking and space cannot be reserved. Shuttle service is available from Baum Stadium per the shuttle schedule outlined later in the document.
RV parking is not allowed in any campus parking lot.
Scholarship RV parking is available at Road Hog Park located approximately one (1) mile south of the stadium off of Razorback Road, east on 15th street. Please call John Kauffman at 479-409-8178 for information, prices and reservations.
Non-Scholarship RV parking is available next to Road Hog Park and is available on a first-come first-served basis. Please call John Kauffman at 479-409-8178 for information, prices and reservations.
Prohibited Items
Except for items pertaining to medical conditions or child care, all bags, backpacks, video cameras, large cases for binoculars or other items, and large purses are prohibited. All carried items and entrants are subject to search. Prohibited items must be returned to the owner’s car or discarded. Any unlawful items are subject to confiscation, and the person in possession of such items is subject to arrest.
Prohibited Items at Donald W. Reynolds Razorback Stadium
-Alcoholic beverages
-Animals (except service animals)
-Baby seats
-Baby strollers
-Backpacks or any large bags
-Banners, signs
-Beach Balls
-Cameras (professional equipment or cameras with long telephoto lenses)
-Coolers or containers
-Explosives
-Folding chairs or stools
-Food and beverages
-Ice chest
-Laser pointers
-Noisemakers of any type (i.e. bells, horns, whistles, etc.)
-Personal heaters
-Stadium seats with armrests and/or over 16 inches wide
-Umbrellas
-Video cameras
Radios/Televisions
Single speaker radios with ear phones and hand-held televisions are allowed into the stadium/arena as long as their use does not interfere with other guests’ enjoyment of the game.
Razorback Sports Network from ISP Sports
The Razorback Sports Network includes a 50-plus network of radio stations blanketing the state of Arkansas and the region (including coverage into seven surrounding states), and a three-hour pregame show prior to every Razorback football contest. Broadcasts may also be heard on Arkansas.Razorbacks.com.
The three-hour pregame show will include a call-in segment featuring host Chuck Barrett and popular color analyst Keith Jackson, interviews with coaches and players and a pre-game conversation with Head Coach Bobby Petrino. Following each game, the Razorback Wrap-up Show features game highlights, player comments and post-game interviews with Coach Petrino and assistant coaches.
All Arkansas-based stations will also carry the new “Bobby Petrino Live” radio show. Bobby Petrino Live will be broadcast live from the Catfish Hole in Fayetteville. The show will air live on Wednesdays during the football season from 7 p.m. – 8 p.m. The inaugural edition of the 60-minute production airs August 26, 2009.
Re-Entry Policy
Once a guest leaves the stadium, they will not be permitted back in. This is a University of Arkansas and Southeastern Conference Policy and applies to every ticket holder. Guests should plan accordingly and bring everything they need to the stadium upon initial entry.
Security Cameras
For the safety of all fans and for the enforcement of security personnel, security cameras are utilized in Donald W. Reynolds Stadium. These cameras will be utilized by our security team as another tool to help make your stadium experience safe and enjoyable.
Shuttle Service
DAY OF GAME OPERATION
• Six (6) hours before kickoff – Employee shuttles from Ayrshire Parking Lot on Beechwood Street to Gate 1.
• Four (4) hours before kickoff – Public shuttles run from Road Hog Park and the East Lot at Baum Stadium to Gate 8 (Silver Route).
• Four (4) hours before kickoff – Public shuttles run from Lot 56 (Disabled and Elderly receive priority) to Gates 1, 8, 14 and 16 (Gold Route).
AFTER THE GAME:
• Baum Shuttles (Silver Route) runs from Gate 1 area to Ayrshire on Beechwood Street; Baum Stadium and Road Hog Park. Employees will use this service to ride back to Ayrshire.
• Lot 56 Shuttles (Gold Route) runs ONLY from Gate 16 to Lot 56. If anyone needs assistance reaching Gate 16 from anywhere inside the stadium, please contact Guest Services (Gates 1, 13 and 16) or notify your driver.
Smoking/Tobacco Free
Effective July 1, 2008 The University of Arkansas campus is tobacco free. This means no cigarettes, pipes, cigars, dip or chew anywhere on campus and includes no stadium exiting for tobacco use outside the stadium.
Tailgating Locations & Policies
Tailgating is available in the The Gardens located off of Razorback Road south of Reynolds Razorback Stadium. Gazebos can be rented on a per game basis and include five parking passes located in lot 56. There are five gazebos that can be rented for each game day. There is also one pavilion that can be rented on a per game basis. Included with the pavilion are 15 parking passes in lot 56B. The pavilion has restrooms located inside the facility. Contact the Razorback Marketing Office at 479-575-4412 for information.
Open tailgating spots are available on a first come – first served basis. Please go to ArkansasRazorbacks.com for a directory of parking lots.
Outlined below are additional tailgating reminders:
• A parking pass is only for an automobile regardless of the number of parking passes you have. Cookers, tables and chairs are not allowed to occupy a parking space at any time.
• Fans are reminded that drinking in public is against the law and a violation of the University of Arkansas Rules and Regulations. Open display of alcoholic beverage containers is prohibited. In addition, “open bars” during tailgating is a University of Arkansas policy and law violation that will be strictly enforced.
• Parking privileges will be removed if any underage drinking occurs at a tailgate.
• Glass beverage containers are discouraged.
• Charcoal must be disposed of properly. Please do not place charcoal or other flammables in trash cans, under trees or leave it in the parking areas.
• Companies may not issue sample products without being properly licensed by the University. Food, drink, and other items may neither be sold nor given to the general public. Additionally, any promotional activity must be approved in advance by the University of Arkansas Athletic Department’s Marketing/Licensing office.
• Solicitations of any kind within The University of Arkansas facilities or on University grounds are prohibited unless specifically approved by the University. The distribution of flyers or leaflets on parked vehicles is expressly prohibited.
• Political signage that implies endorsement of any political candidate or any political issue may not be displayed nor may political materials be distributed without prior approval by The University of Arkansas.
Team Walk
The team walk begins approximately two hours prior to game time starting near The Hog Trough and ending at the Broyles Center Complex.
Throwing Items
The throwing of items is strictly prohibited and will not be tolerated.
Ticket Information
The Razorback Ticket Office is located next to Baum Stadium at 1295 S. Razorback Road, Suite B. Free parking is available in the large lot north of the office. The Razorback Ticket Center is open Monday through Friday from 8:30 am to 4:30 pm for advance ticket sales. Guests can also order tickets by calling 479-575-5151 (local calls), 1-800-982-HOGS (4647) or by ordering on-line at www.ArkansasRazorbacks.com.
Season Tickets
Season ticket renewals for football are mailed in April each year. Payment for season tickets can be made in cash, by check payable to The University of Arkansas, or charged to VISA, Mastercard, or Discover.
Priority Seating Tickets
Priority ticket seating guidelines are established by the athletic department and administered by the Razorback Foundation, Inc. The guidelines provide the donor with an efficient and equitable method to determine seating eligibility for season tickets as well as post-season tickets. For information on the Razorback Foundation, Inc. and priority ticket seating, please go to www.razorbackfoundation.net.
Single Game Tickets
A limited number of single-game tickets may be available on game day through the Razorback Ticket Center at the Ticket Office at Reynolds Razorback Stadium (located at Gate 1). Single game tickets purchased at the event location must be paid for with cash.
Will Call
DWR Razorback Stadium will call is located at Gate 1 (southwest corner). Photo identification must be presented in order to receive tickets. Will Call is available at least 4 hours prior to kick-off on game days.
Courtesy: Wesley Hitt / Arkansas
