Donald W. Reynolds Razorback Stadium Policies

RELATED LINKS

2010 Football Fan Guide

Razorback Fan Code of Conduct
Razorback fans are the best of the best. They model this by loudly supporting the Razorbacks and displaying respect and good sportsmanship toward the visiting team and visiting fans. The NCAA, SEC and UA have assigned a high priority to assuring athletic events are conducted in a safe and enjoyable atmosphere which promotes good sportsmanship by spectators, student-athletes and coaches. We request your cooperation by supporting the participants, officials and event management staff in a positive manner.

Links to Key Football Game Day Policies

Razorback Fan Guide from A to Z

ADA SEATING

For information on disability seating call the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.

ADA tickets may be purchased in advance through the Razorback Ticket Center at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.

ADA seating is offered the day of the game by purchase or exchange but availability is on a first-come first-served basis and must be done through the Razorback Ticket Window at Gate 1 at Donald W. Reynolds Stadium.

Disabled guests should enter Donald W. Reynolds Stadium at Gates 1, 15 or 16. Gate 1 is located on the southwest corner of the stadium on Razorback Road. Gate 15 is located on Stadium Drive and is the street level gate in the center of the east side of the stadium. Gate 16 is located on Stadium Drive and is street level to Stadium Drive on the Southeast corner of the stadium.

ATM MACHINES

Four ATM Machines are located inside the stadium on the East side ground level (behind Gate 15), on the South side (near Gate 1), the East Indoor Club and the Upper Deck East (near section 514).

CAMERA POLICY

Point-and-shoot cameras are permitted inside the stadium. However, professional camera equipment, camera bags or camera lenses exceeding 6î in length, monopods, tripods and video cameras are prohibited. Any capture of images, still or motion, for the purposes of advertising, promotions, trade or resale by patrons is prohibited. The recording of events and the public distribution without prior written permission is a violation of Southeastern Conference and University of Arkansas policies.

CHAIRBACK RENTAL

Chairback seats are available for season ticket holders ONLY to rent for the season by calling 1-800-601-1920 or on-line at www.razorbacks.com or through the Stadium Seatback Rental Service Centers located near Gates 1, 6, 15 and also on the West upper concourse.

CHILD LOCATOR ID BRACELETS

The University of Arkansas Athletics Department will offer fans this year, free of charge, an opportunity to pick up a Child Locator ID Bracelet for their young Razorback fan attending the game. The bracelet allows the parent to store information on it and is waterproof, can be cut down to fit any wrist size and once secured onto the wrist must be cut off by an adult. Bracelets are available at the Guest Service Centers at Gates 1, 13 and 16, at the Hog Heaven store at Razorback Stadium and through an Event Staff Usher. Bracelets are available while supplies last.

CONCESSIONS

The concession stands located throughout the Donald W. Reynolds Stadium, offer a great menu for fans. See stadium map for locations. No outside food or beverages are permitted. Sodexo Sports & Leisure offers delicious concession items featuring Petit Jean hotdogs, Angus burgers and sliders, ice cold Pepsi beverages, and the standard concession fair. In our Food Court and throughout the stadium, Pizza Hut, AQ Chicken, and Hog Wild BBQ are among the local and national restaurant choices. Numerous kiosks offer multiple new and exciting products ranging from fresh squeezed lemonade, cotton candy, funnel cakes, and kettle korn to gourmet nachos, footlong subs, and our new Razor Taterz.

DISABILITY SEATING

For information on disability seating call the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.

ADA tickets may be purchased in advance through the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.

ADA seating is offered the day of the game by purchase or exchange but availability is on a first-come first-served basis and must be done through the Razorback Ticket Window at Gate 1 at Donald W. Reynolds.

Disabled guests should enter Donald W. Reynolds Stadium at Gates 1, 15 or 16. Gate 1 is located on the southwest corner of the stadium on Razorback Road. Gate 15 is located on Stadium Drive and is the street level gate in the center of the east side of the stadium. Gate 16 is located on Stadium Drive and is street level to Stadium Drive on the Southeast corner of the stadium.

Wheelchair spaces are located behind sections 121 to 128 on the south side (enter Gate 1); within the outdoor and indoor club areas on the south side (enter Gate 1); in front of sections 115, 116, 118 and 119 on the east side (enter Gates 15 or 16); and sections 509 to 519 on the east upper deck (enter Gates 15 or 16).

E-TICKETS

Razorback E-Tickets, a customer-friendly interactive digital ticketing solution, has been implemented for the 2012 University of Arkansas football season. With the change to digital ticket scanning, Razorback football fans will benefit from the heightened protection against counterfeit tickets and can take advantage of new digital ticketing services including print-at-home single game tickets and ticket transfers for season ticket holders. Donald W. Reynolds Razorback Stadium, like many other college and professional venues, will scan all tickets using a bar-code on each ticket to verify admission. Scanning will identify counterfeit and stolen tickets and provide improved security and service. Help windows will be located at Donald W. Reynolds Razorback Stadium at Gates 1, 13 and 16 to help fans with any ticket scanning issues or to answer questions regarding the new technology. It is recommended that fans plan on arriving earlier than normal to avoid any delays in entering the stadium in the initial implementation of the new digital ticketing system.

EVACUATION

In case of evacuation, instructions will be given over the public address system. Gate personnel and ushers will assist directing fans to the appropriate exits.

EXITING AFTER GAMES

Guests will leave the facilities via the main gates. No guests are permitted on the field.

FAN CODE OF CONDUCT

Razorback fans are the best of the best. They model this by loudly supporting the Razorbacks and displaying respect and good sportsmanship toward the visiting team and visiting fans. The NCAA, SEC and UA have assigned a high priority to assuring athletic events are conducted in a safe and enjoyable atmosphere which promotes good sportsmanship by spectators, student-athletes and coaches. We request your cooperation by supporting the participants, officials, those around you, and event management in a positive manner and treating others with courtesy and respect. Refrain from throwing objects onto the field for any reason. Do not enter the playing areas at any time, unless directed to do so in an emergency situation, including after-game celebrations.

FIRST AID

If any patron requires first aid, the four permanent stations are located:

West Upper Deck Behind Section 502
West Stands Lower Concourse
(ground level) behind Sections 102/103
East Stands At Gate 16
(ground level)
East Upper Deck Behind Section 514

Two satellite stations are located:
Level four in the South Indoor Club near the stairwell.
Level three in the East Indoor Club north of the elevators.

Fourteen AEDís (Automated External Defibrillators) are located throughout the stadium including in each of the permanent First Aid Stations.

GAME DAY POLICIES

Rowdy, threatening, unsafe or inappropriate conduct including profane, racial, sexist, abusive or intimidating comments or actions, fighting, smoking, drunkenness and throwing of any object in the stadium will not be tolerated and can result in ejection, arrest and/or loss of ticket privileges. UA policy strictly prohibits anyone from entering the sideline or field without proper credentials. Violators will be arrested. The UA reserves the right to remove the ticket holder from the premises if, in the sole discretion of security personnel, the ticket holderís conduct endangers or disrupts the environment. All people must have a ticket, regardless of age, to enter the stadium. Per SEC rules, no re-entry is permitted at any gate. All bags will be searched at the gates upon entering the stadium. Public address announcements are restricted to emergency situations only and must be requested through University of Arkansas Police (UAPD).

GAME DAY SCHEDULE

4 hours before game-time ñ East Lot at Baum Stadium
& Road Hog Park Shuttles begin
4 hours before game-time ñ Disability Shuttles begin
from Lot 56
3 hours before game-time ñ AT & T Fan Zone opens
2 hours before game-time ñ Team Walk
2 hours before game-time ñ Pep Rally in AT & T Fan Zone

GATES OPEN & GATE/ELEVATOR/RAMP/
STAIR TOWER LOCATIONS
Guest Service Centers are located at Gates 1, 13 and 16 and open four (3) hours before kickoff. Public Will Call is located at Gate 1 and opens four (4) hours prior to kickoff. Gates C, 1 and 15 open three (3) hours before kickoff for Suite Holders only. All gates open two (2) hours before kickoff.

GATES
Gate A Employees/Event Staff Entrance
Gate A Razorback Band Entrance
Gate A Visiting Band Entrance
Gate C Media Entrance
Gate 1 Ticket Office, Will Call &
Razorback Player Family/Guest
Entrance
Gates 1, 13, 16 Guest Service Center Locations
Gate 14 Parking Lot Attendant Entrance
Gate 16 Lost & Found & Lost Child Location
Gates 1,15,16 Disability Services & Access Entrances
(Gate 1 for South Ticket
Locations; Gate 15 and up the elevators to east upper
deck tickets; Gate 16 for lower east
ticket locations)
Gate 10 Raymond Miller Room
Football Recruit Entrance
Gate 12 Visiting Team Player Family/
Guest Entrance ñ Open 1 Ω hours
Before Kickoff
Gates 12,13,14 Visitors Entrance
Gate 15 ìAî Club/Lettermanís Club
(a pass is required) Entrance
Gate 16 High School Coaches (along the
northern wall of the gate entrance)
Entrance
Gate 16 Razorback Student-Athlete Entrance
Gate 17 U of A Student Entrance
Gate 15 East Suite Entrance, East
Indoor Club Entrance
Gates 1,16 South Suite Entrance,
South Indoor Club Entrance

ELEVATORS
There are 10 elevators located in the stadium. Elevators 1 & 2 are located at Gate 1 (Southwest Side); Elevators 3 & 4 are located at Gates 5, 6 & C (West Side). Elevators 5, 6, 7 & 8 are located at Gate 15 (East Side). Elevators 9 & 10 are located at Gate 16 (Southeast side).

Gates 1 & B Elevators for Southwest corner
Gates 5,6 & C Elevators for West side
Gate 15 Elevators for East side
Gate 16 Elevators for Southeast corner

RAMPS
There are five ìbottom to top of the stadiumî ramps located at Gates 3, 4, 7 and 9 (East Side) and Gate 14 (Northeast corner of the stadium). There are two ramps at Gates 5 & 6 that descend from the street level to the food court level. The ramps are numbered according to the Gate to which they correspond (i.e. Ramp #3 begins at Gate 3).

STAIR TOWERS
There are seven ìbottom to top of the stadiumî stair towers in the stadium. Stair Tower #1 is located at Gate 1 (Southwest Side); Stair Towers #15N and #15S are located at Gate 15 (East Side); Stair Tower #17 is located at Gate 17 (Southeast corner); Stair Tower #17S is located just west of Stair Tower #17 (South side of stadium and is designated as a special group entrance); Stair Towers #A and #B are between Gates A & B (South side).

GUEST SERVICE CENTERS

Guest Service Centers are located at Gates 1, 13 and 16 and open three (3) hours before kickoff. Service Center Staff is available to assist fans with questions, directions, wheelchair assistance, lost and found, lost children or any other patron needs.

AT&T FAN ZONE

The AT & T Fan Zone is an interactive fan entertainment area located in The Gardens South of DWRR Stadium off of Razorback Road.. The AT&T Fan Zone will be open three (3) hours prior to each home football game and closes prior to game time. Admission to the AT&T Fan Zone is free.

Fans of all ages can access the AT&T Fan Zone and take part in the festivities. Highlights include inflatable interactive games for children, an autograph tent that will feature Arkansas athletic teams and Razorback legends, food vendors and other attractions.

INCLEMENT WEATHER

In the event of inclement weather, (i.e. dangerous winds, tornado, electrical storm, etc.) all guests will be advised that it is in their best interest to seek shelter. Emergency instructions will be delivered via the public address system and the message boards when possible.

SOUTHEASTERN CONFERENCE LIGHTNING POLICY/GUIDELINES

When lightning is detected within a minimum of 10 miles of the competition site, home team game management shall utilize the public address system to inform those in attendance that inclement weather, including lightning is within 10 (or more) miles and that should patrons vacate the facility for safe shelter, they will be allowed to re-enter with a ticket stub.

When lightning is detected within six (6) miles of the competition site, the competition shall be suspended. Competition may be resumed after 30 minutes of no detected lightning strikes within a six mile radius. A 10 minute warm-up period may be granted following this 30-minute suspension.

LOST CHILDREN

Parents/guardians with a lost child should contact the nearest police officer or event staff member. That person will then contact the proper personnel to insure the quickest remedy to the situation. A lost child will be taken to Guest Services Center at Gate 16.

If a child gets separated from his/her party, he/she should notify the nearest police officer or event staff member. If the child knows his/her seat location, attempts will be made to return the child to that location.

LOST & FOUND

During the game you may check one of three Guest Service locations at Gates 1, 13 & 16 for lost items. After the game, all unclaimed items will be turned over to the Guest Service Center at Gate 16. If you have any questions please contact Gate 16 Guest Services at 479-575-4087. You may also stop by Guest 16 any home game to inquire about a lost item.

MERCHANDISE & GAME PROGRAMS

Merchandise stands are located along the east side, west side, north end zone and the south end zone. Official game programs are on sale outside the stadium and at select locations inside the stadium.

PAGING AND ANNOUNCEMENTS

The public address system is used for game related information and emergency announcements only. In the event of an emergency in which guests attending the game must be located, please contact an usher or a Guest Service Center (located at Gates 1, 13 and 16).

PARKING

Parking lots to be used for home football games are indicated on the football parking maps on the University of Arkansas Transit and Parking website at www.parking.uark.edu. Also available is a listing of parking policies, maps and diagrams, pre- and post-game traffic flow and shuttle information for all Razorback home football games. Vehicles will be relocated from the designated parking lots by midnight prior to kick-off.

PROHIBITED ITEMS

Except for bags required for child care or medical conditions, all bags, back packs, fanny packs, camera and binocular cases or other similar items and purses larger than 14î long (side-to-side) x 10î wide (front to back) x 10î deep (top to bottom) are prohibited. All purses allowed into the stadium will be searched. Containers measuring 14î long x 10î wide x 10î deep will be placed at each entry to Donald W. Reynolds Razorback Stadium, shuttle pick up locations and selected parking lots. Purses that do not fit into the container will not be permitted inside the stadium Any unlawful items are subject to confiscation, and the person in possession of such items is subject to arrest.

RADIOS/TELEVISIONS

Single speaker radios with ear phones and hand-held televisions are allowed into the stadium/arena as long as their use does not interfere with other guestsí enjoyment of the game.

RAZORBACK SPORTS NETWORK FROM IMG SPORTS

The Razorback Sports Network includes a 50-plus network of radio stations blanketing the state of Arkansas and the region (including coverage into six surrounding states), and a three-hour pregame show prior to every Razorback football contest. Broadcasts may also be heard on ArkansasRazorbacks.com.

The three-hour pregame show will include a call-in segment featuring host Chuck Barrett and popular color analyst Keith Jackson, interviews with coaches and players and a pre-game conversation with Head Coach Bobby Petrino. Following each game, the Razorback Wrap-up Show features game highlights, player comments and post-game interviews with Coach Petrino and assistant coaches.

All Arkansas-based stations will also carry the new ìBobby Petrino Liveî radio show. Bobby Petrino Live will be broadcast live from the Catfish Hole in Fayetteville. The show will air live on Wednesdays during the football season from 7 p.m. ñ 8 p.m.

RE-ENTRY POLICY

Once a guest leaves the stadium, they will not be permitted back in. This is a University of Arkansas and Southeastern Conference Policy and applies to every ticket holder. Guests should plan accordingly and bring everything they need to the stadium upon initial entry.

SECURITY CAMERAS

For the safety of all fans and for the enforcement of security personnel, security cameras are utilized in Donald W. Reynolds Stadium. These cameras will be utilized by our security team as another tool to help make your stadium experience safe and enjoyable.

SHUTTLE SERVICE - DAY OF GAME OPERATION

BEFORE THE GAME:
* Six (6) hours before kickoff ñ Employee shuttles from Ayrshire Parking Lot on Beechwood Street to Gate 1.
* Four (4) hours before kickoff ñ Public shuttles run from Road Hog Park and the East Lot at Baum Stadium to Gate 8 (Silver Route).
* Four (4) hours before kickoff ñ Public shuttles run from Lot 56 (Disabled and Elderly receive priority) to Gates 1, 8, 14 and 16 (Gold Route). Fans may also ride the Gold Route from Gates 8, 14 and 16 to Lot 56 to participate in the AT&T Fan Zone at The Gardens.

AFTER THE GAME:
* Baum Shuttles (Silver Route) runs from Gate 1 area to Ayrshire on Beechwood Street; Baum Stadium and Road Hog Park. Employees will use this service to ride back to Ayrshire.
* Lot 56 Shuttles (Gold Route) runs ONLY from Gate 16 to Lot 56. If anyone needs assistance reaching Gate 16 from anywhere inside the stadium, please contact Guest Services (Gates 1, 13 and 16) or notify your driver.

SMOKING/TOBACCO FREE

Effective July 1, 2008 The University of Arkansas campus is tobacco free. This means no cigarettes, pipes, cigars, dip or chew anywhere on campus and includes no stadium exiting for tobacco use outside the stadium. Violations of the Arkansas Law may be subject to a fine.

STADIUM TEXTING SERVICE

A text messaging system is available inside Razorback Stadium that allows fans an opportunity to communicate directly with event management personnel on important security and guest services issues.† Fans needing assistance should text HOGS Issue and Location to 69050.† You may also contact an usher or security guard, or stop by the nearest Guest Services location, to report the problem.† Standard text message rates and other charges may apply.

TAILGATING LOCATIONS & POLICIES

Tailgating at the University of Arkansas is a cherished part of the overall Razorback game day tradition, but with the celebration, comes responsibility. Please follow the policies below to ensure a wonderful home game experience.

The heart of the tailgating at the University of Arkansas is The Gardens, located south of Donald W. Reynolds Razorback Stadium near Bud Walton Arena, as well as the many scholarship parking lots and green spaces surrounding the football stadium.

ADMINISTRATION HILL TAILGATING
Beginning with the 2011 football season, tailgating space on Administration Hill (corner of Stadium Drive and Maple) may be reserved through the Athletic Departmentís Marketing Office for a $25 processing fee. Space is available on a first-come, first-served basis. All tailgating policies will apply to set up time and all other parameters. Any space NOT reserved in that area will be open to the general public, again on a first-come, first-served basis. For more information on how to reserve your space, please contact the marketing office at 479-575-4412.

TELEPHONE NUMBERS

UA Athletics Ticket Office: 479-575-5151
Stadium Guest Services: 479-575-4087
Campus Switchboard: 479-575-2000
U of A Police: 479-575-2222
Fayetteville Police Department: 479-587-3555
Pat Walker Health Center (U of A): 479-575-4451
Washington Regional Medical Center: 479-713-1000

THROWING ITEMS

The throwing of items is strictly prohibited and will not be tolerated.

TICKET INFORMATION

The Razorback Ticket Office is located next to Baum Stadium at 1295 S. Razorback Road, Suite B. Free parking is available in the large lot north of the office. The Razorback Ticket Center is open Monday through Friday from 8:30 am to 4:30 pm for advance ticket sales. Guests can also order tickets by calling 479-575-5151 (local calls), 1-800-982-HOGS (4647) or by ordering on-line at www.ArkansasRazorbacks.com.

SEASON TICKETS

Season ticket renewals for football are mailed in April each year. Payment for season tickets can be made in cash, by check payable to The University of Arkansas, or charged to VISA, Mastercard, American Express or Discover.

PRIORITY SEATING TICKETS

Priority ticket seating guidelines are established by the athletic department and administered by the Razorback Foundation, Inc. The guidelines provide the donor with an efficient and equitable method to determine seating eligibility for season tickets as well as post-season tickets. For information on the Razorback Foundation, Inc. and priority ticket seating, please go to www.razorbackfoundation.net.

SINGLE GAME TICKETS

A limited number of single-game tickets may be available on game day through the Razorback Ticket Center at the Ticket Office at Reynolds Razorback Stadium (located at Gate 1). Single game tickets purchased at the event location must be paid for with cash.

WILL CALL

Tickets are available for pick up at the Razorback Ticket Center Monday through Friday, 8 a.m.-5 p.m. Tickets ordered eleven (11) days or more prior to an event are mailed, sent print at home or kept in will call if specified by the ticket holder. Tickets ordered ten (10) days or less prior to an event are sent print at home or placed in Will Call. Tickets may be picked up at the Razorback Ticket Center two days prior the event. Please allow one business day for processing. A photo ID is required to pick up tickets in Will Call. Only the ticket holder may pick up tickets, unless arrangements are made through the Razorback Ticket Center in advance.

Gameday Will Call - Reynolds Razorback Stadium
Tickets are available for pick up at the will call windows located on the west side of the stadium near Gate 1. Will Call will open at least three (3) hours prior to kickoff.