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Donald W. Reynolds Razorback A-Z Guide and Stadium Policies

Donald W. Reynolds Razorback A-Z Guide and Stadium Policies


Four ATM Machines are located inside the stadium on the East side ground level (behind Gate 15), on the South side (near Gate 1), the East Indoor Club and the Upper Deck West.


Point-and-shoot cameras are permitted inside the sta- dium. However, professional camera equipment, camera bags or camera lenses exceeding 6" in length, monopods, tripods and video cameras are prohibited. Any capture of images, still or motion, for the purposes of advertising, promotions, trade or resale by patrons is prohibited. The recording of events and the public distribution without prior written permission is a violation of Southeastern Conference and University of Arkansas policies.


Chairback seats are avail- able for season ticket hold- ers ONLY to rent for the season by calling 1-877- 858-3872 or on-line at or through the Stadium Seat- back Rental Service Centers located near Gates 1, 6, 15 and also on the West upper concourse.


The University of Arkansas Athletics Department will of- fer fans this year, free of charge, an opportunity to pick up a Child Locator ID Bracelet for their young Razorback fan attending the game. The bracelet allows the parent to store information on it and is waterproof, can be cut down to fit any wrist size and once secured onto the wrist must be cut off by an adult. Bracelets are available at the Guest Service Centers at Gates 1, 13 and 16, at the Hog Heaven store at Razorback Stadium and through an Event Staff Usher. Bracelets are available while supplies last.


The concession stands located throughout the Donald W. Reynolds Stadium, offer a great menu for fans. See stadium map for locations. No outside food or bever- ages are permitted. SODEXO offers a wide variety of de- licious menu options featuring our classic HOGDOGS, Angus burgers, gourmet pretzels, ice cold Pepsi beverages and all the concession standards. In our Food Court and throughout the stadium our local and national restaurant choices range from Pizza Hut Pizza, AQ Chicken, Hog Wild BBQ, to Chick-Fil-A and Dippin Dots Ice Cream. Numerous carts and kiosks offer multiple new and excit- ing products such as BBQ Nachos, Philly Cheese steaks, Italian Sausage & Peppers, Meatball Subs and Our soon to be famous SOOIEE SUNDAE !


For information on disability seating call the Razorback Ticket Office at 479-575-5151 (local calls), 1-800-982- HOGS (4647), or visit the ticket office located on Razor- back road located next to Baum Stadium at 1295 S. Razor- back Road, Suite B.

ADA tickets may be purchased in advance through the Razorback Ticket Center at 479-575-5151 (local calls), 1-800-982-HOGS (4647), or visit the ticket office located on Razorback road located next to Baum Stadium at 1295 S. Razorback Road, Suite B.

ADA seating is offered the day of the game by purchase or exchange but availability is on a first-come first-served basis and must be done through the Razorback Ticket Window at Gate 1 at Donald W. Reynolds Stadium.

Disabled guests should enter Donald W. Reynolds Stadi- um at Gates 1, 15 or 16. Gate 1 is located on the south- west corner of the stadium on Razorback Road. Gate 15 is located on Stadium Drive and is the street level gate in the center of the east side of the stadium. Gate 16 is located on Stadium Drive and is street level to Stadium Drive on the Southeast corner of the stadium.

Wheelchair spaces are located behind sections 121 to 128 on the south side (enter Gate 1); within the outdoor and indoor club areas on the south side (enter Gate 1); in front of sections 115, 116, 118 and 119 on the east side (enter Gates 15 or 16); and sections 509 to 519 on the east upper deck (enter Gates 15 or 16).


In case of evacuation, instructions will be given over the public address system. Gate personnel and ushers will as- sist directing fans to the appropriate exits.


Guests will leave the facilities via the main gates. No guests are permitted on the field.


Razorback fans are the best of the best. They model this by loudly supporting the Razorbacks and displaying re- spect and good sportsmanship toward the visiting team and visiting fans. The NCAA, SEC and UA have assigned a high priority to assuring athletic events are conduct- ed in a safe and enjoyable atmosphere which promotes good sportsmanship by spectators, student-athletes and coaches. We request your cooperation by supporting the participants, officials, those around you, and event man- agement in a positive manner and treating others with courtesy and respect. Refrain from throwing objects onto the field for any reason. Do not enter the playing areas at any time, unless directed to do so in an emergency situation, including after-game celebrations.


If any patron requires first aid, the four permanent stations are located:

West Upper Deck – Behind Section 502
West Stands –
Lower Concourse
West Stands – Ground Level behind Sections 102/103
East Stands – At Gate 16
East Upper Deck – Behind section 514

Two satellite stations are located: Level four in the South Indoor Club near the stairwell. Level three in the East Indoor Club north of the elevators.

Fourteen AED’s (Automated External Defibrillators) are located throughout the stadium including in each of the permanent First Aid Stations.


Rowdy, threatening, unsafe or inappropriate conduct including profane, racial, sexist, abusive or intimidating comments or actions, fighting, smoking, drunkenness and throwing of any object in the stadium will not be tolerated and can result in ejection, arrest and/or loss of ticket privileges. UA policy strictly prohibits anyone from entering the sideline or field without proper cre- dentials. Violators will be arrested. The UA reserves the right to remove the ticket holder from the premises if, in the sole discretion of security personnel, the ticket hold- er’s conduct endangers or disrupts the environment. All people must have a ticket, regardless of age, to enter the stadium. Per SEC rules, no re-entry is permitted at any gate. All bags will be searched at the gates upon entering the stadium. Public address announcements are restrict- ed to emergency situations only and must be requested through University of Arkansas Police (UAPD).


4 hours before game-time – East Lot at Baum Stadium & Road Hog Park Shuttles begin

4 hours before game-time – ADA Shuttles begin from Lot 56

3 hours before game-time – AT & T Fan Zone opens 2 hours before game-time – Team Walk 2 hours before game-time – Pep Rally in AT & T Fan Zone


Guest Service Centers are located at Gates 1, 13 and 16 and open three (3) hours before kickoff. Public Will Call is located at Gate 1 and opens three (3) hours prior to kickoff. Gates C, 1 and 15 open three (3) hours before kickoff for Suite Holders only. All gates open two (2) hours before kickoff.



Employees/Event Staff Entrance
ARazorback Band Entrance
AVisiting Band Entrance
CMedia Entrance
1Ticket Office, Will Call & Razorback Player Family/Guest Entrance
1, 13, 16Guest Service Center Locations
14Parking Lot Attendant Entrance
16Lost & Found & Child Lost Child Location
1, 15, 16Disability Services & Access Entrances (Gate 1 for South Ticket Locations; Gate 15 and up the elevators to east upper deck tickets; Gate 16 for lower east ticket locations)
10Raymond Miller Room Fotball Recruit Entrance
12Visiting Team Player Family/Guest Entrance – Open 1 1/2 hours before kickoff
12, 13, 14Visitors Entrance
15"A" Club/Letterman’s Club (a pass is required)
16High School Coaches (along norhtern wall of gate entrance
16Razorback Student-Athlete Entrance
17U of A Student Entrance
15East Suie Entrance, East Indoor Club Entrance
1, 16South Suite Entrance, South Indoor Club Entrance


There are 10 elevators located in the stadium. Elevators 1 & 2 are located at Gate 1 (Southwest Side); Elevators 3 & 4 are located at Gates 5, 6 & C (West Side). Elevators 5, 6, 7 & 8 are located at Gate 15 (East Side). Elevators 9 & 10 are located at Gate 16 (Southeast side).

1 & BElevators for South West corner
5, 6, CElevators for West Side
15Elevators for East Side
16Elevators for Southeast Corner


There are five "bottom to top of the stadium" ramps located at Gates 3, 4, 7 and 9 (East Side) and Gate 14 (Northeast corner of the stadium). There are two ramps at Gates 5 & 6 that descend from the street level to the food court level. The ramps are numbered according to the Gate to which they correspond (i.e. Ramp #3 begins at Gate 3).


There are seven "bottom to top of the stadium" stair tow- ers in the stadium. Stair Tower #1 is located at Gate 1 (Southwest Side); Stair Towers #15N and #15S are located at Gate 15 (East Side); Stair Tower #17 is located at Gate 17 (Southeast corner); Stair Tower #17S is located just west of Stair Tower #17 (South side of stadium and is des- ignated as a special group entrance); Stair Towers #A and #B are between Gates A & B (South side).


Guest Service Centers are located at Gates 1, 13 and 16 and open three (3) hours before kickoff. Service Center Staff is available to assist fans with questions, directions, wheelchair assistance, lost and found, lost children or any other patron needs.


The AT & T Fan Zone is an interactive fan entertainment area located in The Gardens South of DWRR Stadium off of Razorback Road. The AT&T Fan Zone will be open three (3) hours prior to each home football game and closes prior to game time. Admission to the AT&T Fan Zone is free.

Fans of all ages can access the AT&T Fan Zone and take part in the festivities. Highlights include inflatable inter- active games for children, an autograph tent that will fea- ture Arkansas athletic teams and Razorback legends, food vendors and other attractions.


In the event of inclement weather, (i.e. dangerous winds, tornado, electrical storm, etc.) all guests will be advised that it is in their best interest to seek shelter. Emergency instructions will be delivered via the public address sys- tem and the message boards when possible.

SOUTHEASTERN CONFERENCE LIGHTNING POLICY/ GUIDELINES When lightning is detected within a minimum of 10 miles of the competition site, home team game manage- ment shall utilize the public address system to inform those in attendance that inclement weather, including lightning is within 10 (or more) miles and that should patrons vacate the facility for safe shelter, they will be allowed to re-enter with a ticket stub.

When lightning is detected within six (6) miles of the competition site, the competition shall be suspended. Competition may be resumed after 30 minutes of no de- tected lightning strikes within a six mile radius. A 10 minute warm-up period may be granted following this 30-minute suspension.


Parents/guardians with a lost child should contact the nearest police officer or event staff member. That per- son will then contact the proper personnel to insure the quickest remedy to the situation. A lost child will be tak- en to Guest Services Center at Gate 16.

If a child gets separated from his/her party, he/she should notify the nearest police officer or event staff member. If the child knows his/her seat location, attempts will be made to return the child to that location.


During the game you may check one of three Guest Ser- vice locations at Gates 1, 13 & 16 for lost items. After the game, all unclaimed items will be turned over to the Guest Service Center at Gate 16. If you have any ques- tions please contact Gate 16 Guest Services at 479-575- 4087. You may also stop by Guest 16 any home game to inquire about a lost item.


Merchandise stands are located along the east side, west side, north end zone and the south end zone. Official game programs are on sale outside the stadium and at select locations inside the stadium.


The public address system is used for game related in- formation and emergency announcements only. In the event of an emergency in which guests attending the game must be located, please contact an usher or a Guest Service Center (located at Gates 1, 13 and 16).


Parking lots to be used for home football games are in- dicated on the football parking maps on the University of Arkansas Transit and Parking website at www.park- Also available is a listing of parking poli- cies, maps and diagrams, pre- and post-game traffic flow and shuttle information for all Razorback home football games. Vehicles will be relocated from the designated parking lots by midnight prior to kick-off.


Alcoholic beverages
Baby seats/baby strollers
Bags of all types, except when used for
medical or childcare needs
Beach Balls, inflatable toys or laser pointers
Coolers, containers or ice chests
Explosives, guns, knives or weapons
Folding chairs or stools
Food and beverages
Noisemakers of any type (i.e. bells, horns, whistles,etc.)
Personal heaters
Re-Entry (per SEC policy)
Tobacco of any kind including e-cigarettes
Video cameras


Purses 14"x10"x10" or smaller
Cameras with a 6" lens or less
Service animals with identification
Carried rain gear, blankets or coats
Stadium seats without armrests and less than 16"wide
Pre-approved signs of poster board size or less
Wheelchairs for ADA ticket holders

Prohibited items must be returned to the owner’s car or discarded. Venue security reserves the right to search all items or further prohibit items not included above if deemed inappropriate or present a safety or security risk. Unlawful items are subject to confiscation, and the per- son in possession of such items is subject to arrest.


Single speaker radios with ear phones and hand-held televisions are allowed into the stadium/arena as long as their use does not interfere with other guests’ enjoyment of the game.


The Razorback Sports Network includes a 50-plus network of radio stations blanketing the state of Arkansas and the region (including coverage into six surrounding states), and a three-hour pregame show prior to every Razorback football contest. Broadcasts may also be heard on

The three-hour pregame show will include a call-in seg- ment, interviews with coaches and players and a pre- game conversation with Head Coach Bret Bielema. Fol- lowing each game, the Razorback Wrap-up Show features game highlights, player comments and post-game inter- views with Coach Bielema and assistant coaches.

All Arkansas-based stations will also carry the new "On The Air with Bret Bielema" radio show. On The Air will be broadcast live from the Catfish Hole in Fayetteville. The show will air live during the football season from 7 p.m. – 8 p.m.


Once a guest leaves the stadium, they will not be permit- ted back in. This is a University of Arkansas and South- eastern Conference Policy and applies to every ticket holder. Guests should plan accordingly and bring every- thing they need to the stadium upon initial entry.


For the safety of all fans and for the enforcement of secu- rity personnel, security cameras are utilized in Donald W. Reynolds Stadium. These cameras will be utilized by our security team as another tool to help make your stadium experience safe and enjoyable.



* Six (6) hours before kickoff – Employee shuttles from Ayrshire Parking Lot on Beechwood Street to Gate 1. * Four (4) hours before kickoff – Public shuttles run from Road Hog Park and the East Lot at Baum Stadium to Gate 8 (Silver Route).

* Four (4) hours before kickoff – Public shuttles run from Lot 56 (Disabled and Elderly receive priority) to Gates 1, 8, 14 and 16 (Gold Route). Fans may also ride the Gold Route from Gates 8, 14 and 16 to Lot 56 to participate in the AT&T Fan Zone at The Gardens.


* Baum Shuttles (Silver Route) runs from Gate 1 area to Ayrshire on Beechwood Street; Baum Stadium and Road Hog Park. Employees will use this service to ride back to Ayrshire.

* Lot 56 Shuttles (Gold Route) runs ONLY from Gate 16 to Lot 56. If anyone needs assistance reaching Gate 16 from anywhere inside the stadium, please contact Guest Services (Gates 1, 13 and 16) or notify your drive


Effective July 1, 2008 The University of Arkansas campus is tobacco free. This means no cigarettes, pipes, cigars, dip or chew anywhere on campus and includes no stadium exiting for tobacco use outside the stadium. Viola- tions of the Arkansas Law may be subject to a fine.


A text messaging system is available inside Razorback Sta- dium that allows fans an opportunity to communicate directly with event management personnel on important security and guest services issues. Fans needing assistance should text HOGS Issue and Location to 69050. You may also contact an usher or security guard, or stop by the nearest Guest Services location, to report the prob- lem. Standard text message rates and other charges may apply.


Tailgating at the University of Arkansas is a cherished part of the overall Razorback game day tradition, but with the celebration, comes responsibility. Please follow the poli- cies below to ensure a wonderful home game experience.

The heart of the tailgating at the University of Arkan- sas is The Gardens, located south of Donald W. Reynolds Razorback Stadium near Bud Walton Arena, as well as the many scholarship parking lots and green spaces sur- rounding the football stadium.


UA Athletics Ticket Office: 479-575-5151 Stadium Guest Services: 479-575-4087 Campus Switchboard: 479-575-2000 U of A Police: 479-575-2222

Fayetteville Police Department: 479-587-3555 Pat Walker Health Center (U of A): 479-575-4451 Washington Regional Medical Center: 479-713-1000


The throwing of items is strictly prohibited and will not be tolerated.


The Razorback Ticket Office is located next to Baum Sta- dium at 1295 S. Razorback Road, Suite B. Free parking is available in the large lot north of the office. The Razor- back Ticket Center is open Monday through Friday from 8:30 am to 4:30 pm for advance ticket sales. Guests can also order tickets by calling 479-575-5151 (local calls), 1-800-982-HOGS (4647) or by ordering on-line at www.


Season ticket renewals for football are mailed in April each year. Payment for season tickets can be made in cash, by check payable to The University of Arkansas, or charged to VISA, Mastercard, American Express or Discover.


Priority ticket seating guidelines are established by the athletic department and administered by the Razorback Foundation, Inc. The guidelines provide the donor with an efficient and equitable method to determine seating eligibility for season tickets as well as post-season tickets. For information on the Razorback Foundation, Inc. and priority ticket seating, please go to www.razorbackfoun-


A limited number of single-game tickets may be available on game day through the Razorback Ticket Center at the Ticket Office at Reynolds Razorback Stadium (located at Gate 1). A limited number of single game tickets may be available on game day online at or through the Razorback Ticket Center. Single game tickets purchased at the event location must be paid for with cash.


The Razorback Ticket Office is located next to Baum Stadium at 1295 S. Razorback Road, Suite B. The Ticket Office is open Monday-Friday 8:30 a.m.-4:30 p.m.

The Donald W. Reynolds Razorback Stadium Ticket Office opens three hours prior to kickoff.

Guests can also order tickets by calling 479-575-5151 (local calls), 1-800-982-HOGS (4647) or by ordering on- line at


DWR Razorback Stadium will call is located at GATE 1 (southwest corner). Photo identification must be presented in order to receive tickets. Will Call is available at least three hours prior to kick-off on game days.

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