Ticket Policies

Baseball | Men's Basketball | Women's Basketball | Football | Gymnastics | Soccer | Softball | Volleyball | Ticket Policies

 

Address Changes:

Please notify the Razorback Ticket Center of any changes in the information we have on file in your customer account.  Changes of address may be done in writing or by visiting your Razorback Ticket Center online account at ArkansasRazorbacks.com .  Changes may be faxed to the Razorback Ticket Center at 479/575-8683, or mailed to Razorback Ticket Center, 1295 S. Razorback Road, Suite B, Fayetteville, AR 72701. Please use the Change of Address Form to make changes or corrections. Please remember that any changes of address will not be accepted via telephone in order to protect the privacy of patrons.

Admissions Policy:

Everyone regardless of age is required to have a ticket.

For volleyball, soccer, and softball regular season events children high school age and under are admitted for free.*

*This policy applies to events held on the University of Arkansas campus only and excludes any postseason events.

Mailing of Tickets:

All tickets will be mailed approximately 2 weeks before the event. If tickets have not been received by the week of the event, please contact the Razorback Ticket Center to have replacement tickets issued. Replacement tickets will be held at Will Call and available for pick up on the date of the event. Tickets ordered ten days or less prior to an event will not be mailed and must be picked up at will call.

Payment for Tickets:

Tickets will not be released or held without payment. Payments may be made by cash, personal check, money order, Visa, MasterCard, Discover, or American Express only. Checks must be made payable to the University of Arkansas.

Refunds/Exchanges:

ALL SALES ARE FINAL.  No refunds or exchanges are permitted.

Ticket Replacement:      

Lost or forgotten tickets purchased through the Razorback Ticket Center may be replaced for full face value plus a $5.00 fee per ticket (paid at the time the replacements are issued). Tickets purchased at the window, through a second party, or at a ticket outlet may not be replaced, as there is not a seating record available with the Razorback Ticket Center. Customers who locate and return their tickets within 2 weeks of the event will only be assessed the $5.00 fee. Stolen tickets will be replaced for a service fee of $5.00 per customer if copy of the police report is submitted to the Razorback Ticket Center at the time of the request. In the absence of a police report, the above policy will apply. Laundered or mutilated tickets will be replaced for a service fee of $5.00 when pieces of the ticket are provided. If pieces of the ticket cannot be provided, it will be treated as a lost or forgotten ticket. Replacement tickets have precedence over the original tickets.

Will Call:

Public Will Call:

All tickets purchased through the University of Arkansas Athletic Ticket Office 10 days or less prior to the event, must be picked up at Will Call. Tickets will not be mailed during this time frame. A photo ID is required to pick up tickets in Will Call. Only the ticket holders may pick up tickets, unless arrangements are made through the Razorback Ticket Center in advance.

Football Will Call- Donald W. Reynolds Razorback Stadium is located at Gate 1 which is located on the southwest side of Donald W. Reynolds Razorback Stadium.  Will call opens 3 hours prior to game time.   In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Men's Basketball Will Call- Bud Walton Arena is located at the south ticket windows in Bud Walton arena. Will Call opens 2 hours prior to game time through half time.  In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Women's Basketball Will Call is located at the south ticket windows in Bud Walton arena. Will Call opens 2 hours prior to game time.  In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Gymnastics Will Call is located at the south ticket window in Barnhill Arena. Will Call opens 1 hour prior to meet time.  In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Volleyball Will Call is located at the south ticket window in Barnhill Arena. Will Call opens 1 hour prior to match time.  In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Baseball Will Call is located at the Razorback Ticket Center Window at Gate A.  Will Call opens 2 hour priors to the start of the game. In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.

Softball Will Call is located at the ticket booth at Bogle Park.  Will Call opens 1 hour prior to the start of the game.  In order to obtain tickets held in Will Call, a photo ID that matches the name on the ticket order is required and must be presented at time of pick up. Refunds will not be issued for any tickets that are not picked up at Will Call.